Thursday, October 3, 2013

Daily Blog October 2nd 2013

     Oh! I didn't see you there,

     Today we focused on Troubleshooting PC problems from video cards to speakers with a little hint of CD cloning to cap off yesterdays storage topic. Anyways, Troubleshooting. We took many notes on how to address the customer as well as on how to find the problem. We then looked up flow charts and made them on what specification we chose. I chose Speakers. Now to be honest, I didn't finish my flow chart and got frustrated and scrapped it. HOWEVER, I found this one that I thought was pretty good:

Now satire asside, it is pretty accurate.
   
     Later on in the day, we made a powerpoint talking about 5 common questions to ask to a customer when they're in need of IT support


There you go. Now if I were to add some advice, really, just dont be mean to whoever needs help. It means you can get the job done quicker and more efficiently and potentially bringing in new business.

     That's all folks!

     Quinn.
   

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